Receptionist (with Admin & Scheduling Duties)
Permanent | £32,907 – £34,359 | Full‑time | Office‑based | Tower Bridge, London
A leading housing organisation near Tower Bridge is seeking a highly organised and people‑focused Receptionist to join their busy Property Services team. This is a fantastic opportunity for someone who thrives in a fast‑paced environment, enjoys helping residents, and can juggle front‑of‑house duties with detailed administrative and scheduling work.
You’ll be the welcoming face of the organisation while also playing a key role in coordinating repairs, managing appointments, and supporting the smooth running of a busy in‑house repairs service.
The Role
As Receptionist, you’ll be responsible for:
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Being the first point of contact for residents, visitors, contractors, and colleagues
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Logging, tracking and managing repair requests, including damp & mould cases
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Scheduling repairs, inspections and follow‑on works for in‑house operatives and external contractors
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Applying schedule of rates and priority times to jobs
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Coordinating appointments between residents, surveyors and contractors
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Maintaining accurate records, trackers, communication logs and compliance documentation
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Supporting invoice processing and general admin for the Property Services team
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Monitoring progress of works and ensuring jobs are completed on time
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Helping compile KPIs and performance information
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Promoting the use of CRM and supporting new staff with system training
This is a varied, hands‑on role where no two days are the same — perfect for someone who enjoys problem‑solving, staying organised, and delivering excellent customer service.
About You
We’re looking for someone who brings:
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Experience in a receptionist, front‑of‑house or customer‑facing role
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Strong administrative skills, ideally within housing, property, or repairs
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Confidence communicating with residents, contractors and internal teams
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Excellent organisational skills and meticulous attention to detail
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Ability to manage competing priorities in a busy environment
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Good understanding of repairs, maintenance or compliance processes (desirable)
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Experience scheduling operatives or coordinating diaries (desirable)
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Proficiency in Microsoft Excel and general office software
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A team‑focused, resilient and positive attitude
If you’ve worked with trades teams (plumbers, electricians, carpenters etc.) or have knowledge of housing repairs, that’s a real advantage.
What’s on Offer
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Salary: £32,907 – £34,359 p.a.
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Permanent, full‑time role
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Office‑based near Tower Bridge
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27 days annual leave plus bank holidays (rising with service)
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Local Government Pension Scheme
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2 annual Giveback Days for community volunteering
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Supportive, inclusive working culture
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Learning and development opportunities
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The chance to make a real difference to local residents
This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business
