Full time, 37 Hours per week
This role sits within our Contact Centre team, with initial induction training taking place in Devizes for the first 4-6 weeks. Hybrid working is then available.
As training will take place in Devizes, candidates need to live in a sensible commuting distance to Devizes.
What candidates will be doing -
As the first point of contact for our 90,000 customers, they will be the voice of Aster, providing telephone support in an empathetic and professional manner.
They will:
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Resolve customer queries and find practical solutions
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Book appointments and support customers with self-service options
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Take ownership of customer cases from start to finish
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Deliver a positive experience, even in challenging situations
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Use judgement, empathy, and problem-solving skills to make things happen
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Some of our customers may be experiencing difficult circumstances, so the ability to listen, understand, and provide support will be invaluable.
What skills do you need?
Experience in a customer service environment and be confident handling customer enquiries.
They will be -
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A confident communicator and great listener
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Calm under pressure and resilient
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Empathetic and customer-focused
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Comfortable managing a high volume of customer interactions
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Skilled at multitasking across multiple systems
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Confident in using IT systems, including Microsoft Office applications
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Motivated to take ownership and find solutions
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Someone that performs well in a hybrid environment
