We are working with an established manufacturing/engineering company in Tewkesbury who, due to expansion, have an exciting opportunity for an experienced Customer Services Administrator. Applicants will need good computer skills, have excellent attention to detail, a good level of numeracy and be confident when liaising with suppliers and customers.
Job Specification
· Dealing with customer enquiries via email & telephone
· Providing information on stock availability & pricing over the phone
· Processing customer orders
· Checking and converting customer quotations
· Raising sales orders in Sage 200 with correct pricing, carriage charges and noting any special customer requirements
· Providing order acknowledgments to customers and resolving discrepancies or queries
· Liaise with finance regarding customer account status
· Liaise with warehouse/production to follow up outstanding or delayed orders
· Sending orders to warehouse & engineering departments with any special instructions noted
· Raising purchase orders on suppliers and providing delivery notes for direct delivery goods
· Follow up with suppliers for delivery dates on ordered items
· Collecting full details of new customers and creating an account for them within Sage 200
· Updating contacts, special prices and memo notes for existing customers
· Working with customers to identify suitable products for their requirements (training provided)
· Raising sample requests for customers
· Support colleagues within customer services and other departments as required
· Track outgoing parcels, inform customers of delays and obtain proof of deliveries where required
· Communicate with customers on a regular basis, developing new and building on existing relationships
· Provide feedback on accounts to sales and management staff
· Communicate with the external sales team, forwarding information on sales leads and enquiries.
Ideal Requirements
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Have strong verbal reasoning/comprehension skills to quickly understand the problems that customers are trying to solve.
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Have the ability to work quickly but thoroughly in a fast-paced environment
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Have a high level of attention to detail.
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Reliable and an effective team worker
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Have strong organisational skills, able to manage ongoing requirements alongside day-to-day tasks
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Have an excellent telephone manner and be confident speaking with customers and suppliers on a daily basis
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Have strong maths & numerical reasoning skills
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Be a fast learner, self-motivated and able to organise their own workload with strong time management skills
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Have a good level of computer literacy and be familiar with the Microsoft Office suite especially Outlook, Word & Excel
The successful candidate will be given full training on our systems and products. Prior experience of Sage/CRM systems an advantage but not essential.
Location: Tewkesbury, Gloucestershire.
Hours Per Week: Monday – Friday 37.5 hours per week 8.30am – 5.00pm
Salary: £26K - £28K
If this role if of interest to you and you feel you have the right office experience, please forward your up-to-date CV details and call Judy to discuss further.
First Choice Recruitment Services are a privately owned independent Recruitment service provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers
