Job Description:
Job Title: Customer Support Specialist (Temporary)
Working Hours: Monday – Friday, Full Time
Pay Rate: £15.90 per hour
Location: Burgess Hill
FRS is delighted to be supporting our client who are seeking a Temporary Customer Support Specialist to join their team.
Experience and Qualifications:
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Deliver internal support for consumables sales, ensuring smooth operations and customer satisfaction.
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Manage a global portfolio of customers, overseeing the entire order lifecycle from receipt to payment and ensuring service commitments are met.
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Respond to customer inquiries related to spare parts and proactively resolve any delivery-related challenges.
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Administer and maintain supplier and customer data relevant to the delivery of spare parts, provisioning items, and associated services.
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Handle the entry, tracking, coordination, and monitoring of customer materials, delivery schedules, and returns.
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Ensure prompt and accurate order processing by closely coordinating with materials management and shipping teams to meet delivery deadlines.
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Maintain consistent communication with customers regarding order status, manage changes, and provide timely updates on delivery expectations.
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Oversee the returns process and address customer complaints, aiming for swift resolution and high satisfaction.
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Work collaboratively with internal departments to streamline workflows and elevate the overall customer experience.
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Accurately document all customer interactions and transactions within the system for traceability and reporting.
Experience and Qualifications
· Experience in customer service, ideally within the aviation industry or wholesale sector.
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Strong practical English language skills, both written and spoken.
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Familiarity with SAP systems (ideally SAP HANA) or other ERP platforms is a plus.
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Strong proficiency in Microsoft Office applications, especially Excel.
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Exceptional organisational skills and a keen eye for detail.
Why Join Us?
Working with First Recruitment Services offers you an incredible chance to gain experience across various industries while enjoying flexibility and great perks:
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24/7 access to NHS approved GP telephone support and prescription services
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Access to the UK’s largest employees discount platform
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Specialist medical assistance and support hotline
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Weekly pay
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Hundreds of gym discounts
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24/7 access to mental health crisis support and counselling
Due to the urgency of the role apply now for consideration.
Wild Recruitment Ltd T/A First Recruitment Services are acting as an employment business in relation to this assignment
