Overview
We are seeking a motivated and customer‑focused Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings.
This is a sales‑driven position, ideal for someone who thrives in a fast‑paced, target‑led environment. Fluency in Spanish and English is essential.
Location: Hybrid - Canary Wharf, London (3 days in office)
Salary: £12.79 per hour + uncapped commission (OTE £3,000 annually)
Hours: 40 hours per week, between the hours of 8am - 7pm Monday - Friday and 8am-6pm Saturday
Training: Fully office‑based
Key Responsibilities
Convert inbound calls into confirmed holiday bookings
Conduct needs‑based conversations to recommend tailored travel packages
Maximise revenue through upselling and cross‑selling
Manage booking amendments, cancellations and confirmations
Follow up on leads and support outbound activity during peak periods
Maintain accurate customer records and follow internal procedures
What You'll Bring
Fluent Spanish and English
Proven success in a sales‑driven or customer‑facing environment
Strong commercial awareness and confidence in closing deals
Excellent communication and rapport‑building skills
Resilience, professionalism and a results‑driven mindset
Ability to multitask across calls, systems and admin
Experience in travel, tourism or hospitality is an advantage
Understanding of call centre KPIs and performance culture
What's on Offer
Life insurance scheme
Perkbox membership
Eye test vouchers
Excellent training and induction programme
Modern, recently built premises with staff facilities
Corporate discounts (gym, restaurants, bars, hairdressing and more)
Smart‑casual dress code
Charity and fundraising events
Incentives, prizes and performance rewards
NVQ qualifications & apprenticeship opportunities
Recommend‑a‑friend bonus scheme
To apply for this position, please submit an up‑to‑date CV, or contact Nikola or Anita on (phone number removed) for further details
