Customer Service Administrator, Manchester City Centre, £25,000
Mon to Fri, Full Time.
£25,000
Manchester City Centre Based
A financial services provider based in the heart of Manchester City Centre are looking for a confident, customer-focused Customer Service Administrator to join their growing operations team. This role is ideal for someone with financial services experience, who thrives on helping customers, enjoys problem-solving, and takes pride in delivering accurate, high‑quality service.
Responsibilities
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Managing product enquiries via telephone and email
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Handling new account enquiries and providing clear product information to potential customers
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Supporting customer retention and discussing reinvestment options
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Processing new applications, transfers (in/out) and account servicing requests
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Handling withdrawals, payments and customer transactions
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Calculating and administering claims
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Maintaining accurate, compliant customer records
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Providing clear, professional guidance to customers on their accounts
Desirables
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Proven 2 years customer service experience, ideally within financial services
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An understanding of ISA products and/or savings accounts will prove a strong advantage
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Excellent communication skills, both written and verbal
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A calm, patient and team approach
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Someone proactive, reliable and genuinely passionate about helping customers
Benefits
Includes private healthcare, birthday paid day off and an early finish every Friday – to name a few!
Interested? To secure an interview, please email your CV FAO: Lucy
