Customer Experience & Marketing Coordinator
Cardiff- £30,000- 35,000
We are supporting a well-established, family-run home improvement business to in their search for a hands on Customer Experience & Marketing Coordinator. The company has built a strong reputation for quality products, professional installations and excellent customer service.
This is a varied, customer-facing role where you'll sit right at the centre of the operation in the showrrom, helping drive enquiries, supporting the sales team, and taking ownership of day-to-day marketing activity. It would suit someone who enjoys being busy, being in a front facing role and supporting back office who will have a genuine impact on how a business grows. We are looking for someone who can take ownership of the role, use their initiative to improve and grow.
What you'll be doing in the role:
Welcoming customers into the showroom and providing a professional first impression
Managing incoming enquiries, calls and appointments
Supporting customers throughout their journey and ensuring excellent communication
Coordinating lead follow-up activity and maintaining accurate records
Supporting marketing campaigns, customer communications and promotional activity
Creating and coordinating content for newsletters, social media and customer engagement initiatives
Supporting showroom presentation, branding and local marketing initiatives
Identifying opportunities to improve customer experience, processes and business performanceWhat experience we are looking for:
Previous experience within customer service, sales support, office coordination and marketing support
Confident communication skills and a professional approach as this role is "front of house"
Proactive and self-motivated, with the ability to use initiative
Good IT skills and confidence using CRM systems and digital platforms
Experience with Canva, social media platforms or email marketing tools would be advantageousWhat will you get in return:
Salary of £30,000 - £35,000 (depending on experience)
Monday to Friday, 8:00am - 4:00pm, plus every 3rd Saturday from 9:00am - 1:00pm
Permanent full time role, fully office based
Pension
Various socials to be part of
Long-term career development opportunities
