Bilingual Romanian/English Speaking Customer Service Agent
Location: Work From Home
Job Type: Temporary – Ongoing
Hours: 7am-4pm
Pay: £13.50 per hour – Weekly Pay
We are currently recruiting for a Customer Service Agent to join a fast-paced and dynamic team. As a Customer Service Advisor, you will be the voice of our clients, delivering outstanding customer support through inbound and outbound calls, email management, and administrative support. It is a busy and fast-moving campaign and will sometimes have quiet days… They are looking for someone to adapt to that environment. You will be working in a team and building relationships so respect and kindness to your other colleagues and team leaders is a must!
Key Responsibilities
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Handle inbound and outbound customer calls professionally.
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Respond to high volumes of emails accurately and efficiently.
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Maintain accurate data entry and meet quality standards.
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Meet daily and weekly performance targets.
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Escalate issues in line with company procedures.
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Support additional campaigns as required.
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Work flexible shifts, including weekends and overnights where needed.
Skills & Experience
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Previous customer service experience essential.
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Strong communication and interpersonal skills.
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Good attention to detail and ability to multitask.
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Proficient in Microsoft Office 365.
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Able to work effectively in a fast-paced team environment
