Sales Administrator
📍 Location: Wolverhampton
⏰ Hours: Monday to Friday, 8:00am – 5:00pm (flexibility required)
💷 Salary: £26,436 per annum
The Role
We are seeking an organised and customer-focused Sales Administrator to support the smooth running of the sales office within a fast-paced packaging environment. You will be responsible for handling customer enquiries, processing orders, and ensuring excellent communication between clients, production, and the sales team.
Key Responsibilities
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Professionally handle customer enquiries, orders, and queries via phone, email, and other communication channels
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Process all customer requests accurately and in a timely manner
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Maintain and update customer files, ensuring all records are accurate and well organised
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Provide regular feedback and updates to customers regarding enquiries and order progress
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Answer incoming calls promptly and professionally (within 3 rings where possible)
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Process customer enquiries from multiple sources (phone, email, sales team, visits, and post)
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Manage customer orders from receipt through to completion
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Process new customer orders, liaising with design teams on artwork and formes where required
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Handle and resolve customer queries, complaints, and issues efficiently
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Keep customers informed of order developments, timelines, and any changes
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Support colleagues within the sales office during busy periods
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Work closely with the external sales team to ensure seamless service delivery
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Raise purchase orders and liaise effectively with suppliers
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Carry out additional duties as required by management
About You
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Minimum 1 year experience in a sales administration or customer service role
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Experience within manufacturing, packaging, or a similar fast-paced environment (desirable)
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Strong customer service skills with experience handling enquiries, complaints, and problem resolution
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Ability to prepare and manage quotations accurately
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Experience using CRM/ERP systems (knowledge of Abaca system highly desirable)
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Excellent organisational skills with the ability to prioritise workload effectively
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Strong attention to detail and accuracy in data entry and order processing
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Confident communicator with a professional and friendly manner
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Proficient in Microsoft Office, particularly Excel
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Proactive approach with the ability to work on your own initiative and as part of a team
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Willingness to learn and stay updated on industry and customer requirements
In order to be considered for this position or for further information please contact 📞 Gina
