Operations Administrator – Franchise Training & Project Support
Location: Barnet
Salary: £28,000 – £32,000 DOE
Hours: Full-time
Reports to: Managing Director
About the Role
Our client is a rapidly expanding organisation based in Barnet and is looking for an ambitious and highly organised Operations Administrator to join their team.
This is an excellent opportunity for someone who wants to grow with the business, learn how company projects are delivered, and develop into a broader operations, training, or franchise support role over time.
Working closely with the Managing Director, the successful candidate will learn the company’s back-office administration and project processes in detail. Once fully trained, they will help document these processes and support the training of new franchise owners, ensuring they understand how to operate effectively and consistently.
This role would suit someone who is proactive, curious, confident with people, and able to explain processes clearly. Previous exposure to construction, subcontractors, design and build, fit-out, property, or project-led environments would be beneficial, but is not essential.
Key Responsibilities
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Learn the company’s back-office administration systems and project workflows.
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Support the day-to-day administration and coordination of projects.
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Work closely with the Managing Director to understand how projects are run.
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Help document processes, procedures, checklists, and best practice guides.
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Support the onboarding and training of new franchise owners.
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Explain systems, processes, and procedures clearly and practically.
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Act as a point of support for franchisees as they learn the business.
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Help ensure franchisees follow company standards and processes consistently.
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Identify opportunities to improve processes, documentation, and training materials.
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Maintain accurate records, reports, and operational documentation.
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Liaise professionally with internal teams, franchisees, and external parties.
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Grow into a trusted operational support role as the business expands.
About You
We are looking for someone who is organised, ambitious, and keen to learn. You will enjoy understanding how a business operates and helping others follow processes correctly.
You should have:
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Previous experience in administration, operations, project coordination, franchise support, training, or a similar role.
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Strong organisational skills and excellent attention to detail.
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The ability to understand business processes and explain them simply.
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Good communication and people skills.
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Confidence supporting, coaching, or training others.
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Good IT skills and confidence using business systems.
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A patient, professional, and supportive manner.
Desirable Experience
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Exposure to construction, subcontractors, design and build, fit-out, property, or project-led environments.
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Experience working with franchise businesses, multi-site operations, or new business launches.
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Experience creating training materials, standard operating procedures, or process guides.
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Previous involvement in onboarding new staff, clients, franchisees, or partners.
What’s on Offer
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Salary of £28,000 – £32,000 depending on experience.
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Commission structure available once fully trained.
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Full-time role based in Barnet.
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Direct exposure to and support from the Managing Director.
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A fantastic opportunity to join a rapidly expanding organisation.
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Real scope for career development as the business grows.
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A varied role covering administration, projects, operations, and franchisee support.
How to Apply
To apply, please send your CV and a short covering note outlining your relevant experience in administration, operations, project coordination, or training
