Customer Support & Retail Assistant
Location: Welham Green, Hertfordshire
Salary: 28k
Hours: 8:30am - 5:30pm Monday to Friday, with 30-minute lunch break. Saturdays on a rota basis.
Job Type: Full-time, Permanent
About the Company
Our client is a long-established family-run business with over 50 years of experience within the towing and trailer industry. They specialise in trailers, tow bars, cycle carriers, roof racks, and related accessories, providing excellent customer service and high-quality products to their customers.
Due to continued growth and increased demand, they are looking for a reliable and hands-on Customer Support & Operations Assistant to join their busy team in Welham Green.
The Role
This is a varied customer-facing position involving both customer service and practical operational duties. The successful candidate will work alongside the existing team assisting customers, handling deliveries and orders, and supporting the day-to-day running of the business.
The role will involve manual handling and fitting duties, including roof racks, cycle carriers, and trailer-related products.
Key Responsibilities
·Welcoming and assisting customers on site
·Responding to customer enquiries via phone, email, and in person
·Providing product information and support on trailers, roof racks, tow bars, and related accessories
·Assisting with sales and after-sales support
·Seeing trailers in and out from hire and service
·Assisting with fitting roof racks, roof boxes, and cycle carriers
·Checking in deliveries and overseeing website orders
·Supporting the wider team with daily operational duties
·Maintaining excellent customer service standards at all times
Skills & Experience Required
·Previous customer service or sales experience
·Motor trade or automotive industry experience beneficial
·Strong communication and organisational skills
·Good computer skills and ability to manage online orders/systems
·Well presented with a professional manner
·Ability to work independently and as part of a team
·Practical, hands-on approach and comfortable with manual handling duties
·Positive attitude and willingness to learn
Benefits
·Company pension
·Employee discount
·Free on-site parking
·20 days holiday plus bank holidays
Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted.
SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT's Privacy Policy for details on how we manage your data
