Location: Walsall – Hybrid Working
Pay: £14.82 per hour PAYE
Hours: 37 hours per week
Contract: 3–6 months initially
We are currently recruiting for experienced Income Collection Assistants to support a busy finance team with income collection, credit control and debt recovery activities.
This role will initially be office-based for training before moving to a hybrid working arrangement with up to 3 days onsite per week.
Key Responsibilities:
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Managing income collection and debt recovery activities
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Contacting customers regarding outstanding arrears
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Negotiating payment arrangements and providing payment advice
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Maintaining accurate case notes and financial records
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Processing financial transactions and documentation
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Monitoring and reviewing outstanding cases
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Supporting a customer-focused finance service
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Liaising with internal departments and external agencies where required
Candidate Requirements:
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Previous experience within credit control, debt collection or income recovery
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Experience working within a financial administration environment
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Strong communication and customer service skills
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Ability to manage workloads and prioritise effectively
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Good IT skills and experience using financial systems
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Accurate record keeping and attention to detail
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Understanding of confidentiality and data handling requirements
Local government finance experience would be advantageous.
Please apply with your updated CV
