Purpose of the Role
The Warehouse Administrator / Account Coordinator is responsible for supporting the smooth day-to-day running of warehouse administration while also managing customer account coordination and service support.
This role combines operational administration with customer-facing responsibilities, including order processing, account support, internal coordination, and communication with customers, warehouse, transport, and buying teams. The successful candidate will help ensure efficient warehouse processes and a consistently high standard of customer service.
Key Responsibilities
Warehouse Administration Duties
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Process and prepare daily order documentation for picking, dispatch, and delivery
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Manage incoming and outgoing emails and communications to ensure timely and accurate responses
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Maintain accurate and organised records, including filing and retrieval of order-related documentation
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Monitor short-term order changes and communicate updates clearly to warehouse, transport, and logistics teams
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Support the Warehouse Manager by taking ownership of day-to-day administrative tasks
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Input and maintain data within relevant systems, including Pegasus, Excel, and other internal platforms
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Assist with stock movement reports and general warehouse reporting
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Provide administrative cover and support during absences, peak periods, and busy operational times
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Help ensure warehouse paperwork and processes are completed accurately and on time
Key Skills and Experience
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Previous experience in a warehouse administration, logistics administration, sales support, customer service, or account coordination role
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Strong organisational skills and excellent attention to detail
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Confident communicator with a professional and personable telephone manner
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Ability to manage both internal administrative tasks and external customer relationships
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Good working knowledge of Microsoft Office, particularly Excel, Word, and Outlook
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Ability to use internal systems such as Pegasus and Trinity, or willingness to learn quickly
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Able to work under pressure in a fast-paced environment
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Proactive, reliable, and able to prioritise workload effectively
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Strong teamwork skills and the ability to work across warehouse, transport, buying, and sales functions
Hours of work are 08.00 - 16.30 Monday to Friday
