IRIS is looking for an experienced 3rd Line Customer Support Analyst to join our Financials customer support team and help our customers resolve complex technical challenges.
You’ll play a key role in handling escalated issues, performing in depth technical investigations and working closely with our Product and Development teams to deliver the right outcomes.
What you’ll be doing
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Handling complex, technical customer support queries
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Acting as an escalation point for 2nd Line Support
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Writing and executing advanced SQL scripts
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Collaborating with internal teams to resolve product issues
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Supporting UAT and contributing to product improvements
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Ensuring a consistently high standard of customer experience
What you’ll bring
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Strong experience in software or IT customer support
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Advanced SQL knowledge and hands‑on investigation experience
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Excellent communication and problem‑solving skills
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A collaborative mindset and strong customer focus
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Financials or accountancy system experience (advantageous)
If you enjoy solving complex problems and making a real impact for customers, this role is for you.
Please note:
We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible
