FLOORING CUSTOMER CARE FITTER
North East | Residential Construction Sector
£32,000 - £35,000 + Company Van
An excellent opportunity has arisen for an experienced Flooring Customer Care Fitter to join a growing and well-established specialist flooring contractor operating across the North East.
Working with some of the UK’s largest house builders, you’ll play a key role in delivering high-quality remedial and customer care works across new build residential developments.
This is a fantastic opportunity for someone who enjoys problem solving, working independently, and delivering excellent customer service while maintaining high standards of workmanship.
Why this role stands out
The business has developed a strong reputation within the residential construction sector for delivering high-quality flooring solutions and exceptional customer service.
You’ll be joining a supportive and collaborative team where quality, communication, and professionalism are genuinely valued.
The role
You will:
• Carry out customer care remedial works across a range of flooring types
• Liaise with the Customer Care team to coordinate and complete remedial visits
• Conduct site visits to assess reported flooring issues and determine solutions
• Complete remedial works within agreed timescales
• Communicate professionally with homeowners, clients, and internal teams
• Provide technical advice relating to flooring products and maintenance
• Maintain accurate records and updates on customer care cases
• Work closely with operational and site teams to ensure smooth delivery of works
What they’re looking for
• Experience fitting a variety of flooring types including Carpet, LVT, Vinyl, Safety Flooring, and Sub-Floor Preparation
• Strong knowledge of flooring products and installation methods
• Experience working on residential developments or large-scale construction projects preferred
• Excellent communication and customer service skills
• Strong organisational and problem-solving abilities
• Professional and solution-focused approach
• Good attention to detail and quality standards
• Full UK driving licence required
• CSCS card and relevant flooring qualifications beneficial
Why Join
✔ Competitive salary and benefits package
✔ Fully expensed company van for business use
✔ Company pension scheme
✔ Supportive and collaborative team environment
✔ Opportunity to work with leading UK house builders
✔ Long-term career stability within a growing business
If you’re looking for a role where you can combine technical flooring expertise with excellent customer service, this is well worth a conversation.
Want to know more? Contact | (phone number removed)
