The Customer Service Coordinator/ Logistics Administrator role in the retail industry involves providing excellent support to customers and ensuring smooth communication across various channels. This permanent position is based in London and requires a detail-oriented individual who can manage customer inquiries efficiently.
Client Details
This opportunity is with a small-sized organisation operating in the sustainable beauty sector. The company is known for its commitment to delivering quality products and providing outstanding service to its customers.
Description
Managing the order to invoice process ensuring on-time delivery to all customers in the UK region including department stores, high street chains and pharmacies, pure players
Processing orders from UK customers and coordinating with our Logistics partners to ensure customer requirements are met.
Liaising with 3PLs, Sales team and customers regarding order queries
Dealing with stock issues effectively
Actively seeking improvement on logistics processes to reduce cost
Identifying and resolving shipping issues and creating best practice
Responsible for setting up and creating new lines with customers
Ad hoc activities to support Supply Chain and the wider team
Microsoft Dynamics experience useful
Profile
Knowledge of the logistics flow and process within an FMCG business
Strong organisational and time management skills
Analytical and accurate
Problem solving and 'can do' approach
Excellent knowledge and use of Microsoft Office applications - Word, Excel, PowerPoint and Outlook
Job Offer
£28,000 - £31,000 (depending on the candidate)
