Hours: Monday to Friday, between 8am–6pm (rotational shifts – 37.5 hours per week)
We’re currently recruiting for an Administrator / Customer Support Administrator to join a busy and fast-paced operations team within a growing organisation.
This is a varied administrative role with a strong customer service element, ideal for somebody who enjoys a mix of admin duties alongside speaking with customers over the phone. You’ll be supporting with day-to-day administration, managing appointments, updating systems, and assisting with inbound and outbound customer calls.
The Role
Working as part of a friendly and supportive team, you will be responsible for ensuring customer information is processed accurately while delivering a professional and efficient service.
Key responsibilities:
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Providing general administrative support to the operations team
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Handling inbound customer enquiries via phone and email
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Making outbound calls to customers to arrange and confirm appointments
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Supporting with scheduling and diary management
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Accurately updating internal systems and maintaining detailed records
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Assisting with customer queries and resolving issues where possible
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Managing a workload in a fast-paced environment
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Helping support the wider team with additional admin duties as required
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Speaking with customers daily, with calls potentially reaching up to 40 per day during busy periods
About You
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Previous administration and customer service experience preferred
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Confident and professional telephone manner
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Strong organisational skills with excellent attention to detail
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Comfortable managing a busy and varied workload
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Able to communicate effectively with customers and internal teams
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Proactive, reliable, and willing to help wherever needed
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Good IT skills and confidence using multiple systems
Experience & Qualifications
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Previous experience within administration, customer service, or a busy office environment preferred
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GCSEs (or equivalent) including English and Maths desirable
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NVQ Level 2–3 in Administration or Customer Service advantageous
Interested?
Apply now to find out more about this exciting opportunity and take the next step in your administration career
