Contract Administrator
Facilities Management
London
Onsite
Temp-to-permanent
£35,000 - £40,000
A London based facilities management firm are seeking a proactive and organised Contract Administrator to play a key role in supporting the day-to-day delivery of facilities services across our client base. Acting as the central point of contact for all facilities-related queries, you will ensure the efficient coordination of planned, preventive, and reactive maintenance, while delivering a high standard of customer service.
Key Responsibilities:
Act as the first point of contact for all facilities (soft and hard FM) requests
Log, track, and manage jobs via CAFM/helpdesk systems
Prioritise and allocate tasks in line with SLAs and urgency
Prepare and issue quotes for planned and reactive works, ensuring commercial viability
Coordinate engineers, contractors, and service providers to ensure timely delivery
Monitor job progress, update stakeholders, and close tasks accurately
Handle client queries, complaints, and escalations professionally
Maintain accurate records and produce reports on KPIs, SLAs, and performance
Support process improvements and system updates
Assist with tender submissions, pricing validation, and pipeline governanceAbout You:
Experience in a helpdesk or customer service role within a facilities management firm is essential
Familiarity with CAFM systems (e.g. BigChange, Concept, Maximo, ServiceNow)
Commercially aware and able to provide quotes
Strong organisational skills with the ability to manage multiple priorities
Excellent communication and stakeholder management skills
Good IT skills, particularly in MS Office (Excel)
A professional, friendly, and customer-focused approach
Understanding of SLAs, KPIs, and compliance standardsThis is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys coordinating operations while delivering excellent service.
JMM(phone number removed)
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