Job Description:
Medical Secretary / Workflow Administrator
Long Eaton
Part-Time –OR Full time considered
We are looking for a dedicated, hard-working and detail-oriented individual to join our GP Practice team in a dual role as Medical Secretary / Workflow Administrator. This position plays an important role in supporting the clinical team with patient referrals, workflow management and general administrative support.
This is a great opportunity for someone who is highly organised, proactive and able to manage multiple tasks in a busy healthcare environment.
Key Responsibilities
Medical Secretarial Duties
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Producing, typing and sending referrals, letters and clinical reports to secondary care, private healthcare providers and community services
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Audio typing from the digital dictation system for GPs
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Handling enquiries from patients, staff and external medical professionals
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Monitoring the eRS (Electronic Referral System) worklist for advice and guidance responses, rejections and redirections
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Processing rejected referrals and responding to queries from patients and hospitals
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Coordinating with hospital departments to ensure urgent or missing results are followed up
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Completing medical examiner referrals and Coroner reports where required
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Receiving and responding to emails
Workflow & Administrative Duties
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Actioning and triaging letters within Workflow
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Scanning documents into Workflow and maintaining accurate records
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Updating patient records and adding relevant clinical codes
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Creating and maintaining Workflow templates
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Processing practice emails and linking them to patient records
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Highlighting safeguarding concerns and liaising with clinical and non-clinical safeguarding leads
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Supporting the clinical team with general administrative tasks
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Managing invoicing where required
Requirements
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Knowledge of medical terminology preferred
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Strong IT skills, including Microsoft Word and Excel
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Experience using electronic patient record systems (experience with SystmOne is desirable)
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Excellent organisation and attention to detail
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Ability to manage sensitive patient information confidentially
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Strong communication skills and the ability to work collaboratively within a healthcare team
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Ability to prioritise tasks and work effectively in a busy practice environment
This role would suit someone who is organised, efficient and committed to supporting high-quality patient care within a professional GP practice team
