Our public sector client are looking for a Parking Administrator to join them
Location – Glenfield (Hybrid rota once trained)
Pay Rate - £13.91ph
Purpose
Provide administrative support for parking enforcement and permit services, acting as a first point of contact, processing payments, handling enquiries, and ensuring compliance with legislation and deadlines.
Key Responsibilities
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Handle enquiries on parking enforcement and permits, including difficult customer interactions
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Process PCNs and permit applications, including payments and reconciliations
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Investigate and resolve queries, including decisions on PCN cancellations
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Manage case progression and issue correspondence in line with procedures
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Process legal documentation and liaise with DVLA
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Prepare case files for appeals, tribunals, and court proceedings
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Administer enforcement processes including debt recovery and bailiff liaison
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Produce reports and maintain accurate records
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Work collaboratively and support team operations
Key Requirements
Qualifications & Experience
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NVQ Level 3 (or equivalent) or relevant experience
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Administrative/financial experience
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Experience dealing with the public, including challenging situations
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Strong IT skills, including spreadsheets and databases
Skills
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Strong communication and customer service skills
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Ability to work under pressure and meet deadlines
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Good organisational and prioritisation skills
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High attention to detail
Knowledge (Desirable)
- Parking enforcement legislation
Other
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Commitment to equality, confidentiality, and data protection
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Duties may vary in line with service needs
