We are recruiting on behalf of a well-established international business operating within a fast-paced, product-driven environment. This is a fantastic opportunity for a detail-oriented and customer-focused professional to take ownership of the full order lifecycle, working at the heart of sales, logistics, and operations.
This role is ideal for someone who enjoys variety, thrives on organisation, and takes pride in delivering an excellent customer experience from order to delivery.
The Role As a key point of contact for customers, you will manage orders from initial enquiry through to final delivery and invoicing. You’ll work closely with internal teams and external partners to ensure products are sourced, processed, and shipped accurately and on time.
Key Responsibilities
Act as the main contact for customer orders, providing a high level of service throughout the process
Manage end-to-end order fulfilment, from order entry through to shipment and invoicing
Coordinate with suppliers and internal inventory teams to ensure product availability and timely delivery
Maintain clear and proactive communication with customers, providing updates on order progress, shipping details, and documentation
Prepare accurate shipping and export documentation in line with requirements
Liaise with logistics partners to ensure efficient and compliant shipment of goods
Monitor payments and ensure adherence to agreed commercial terms
Work closely with sales teams to provide updates on order status and highlight any risks or issues
Ensure accurate invoicing and cost allocation, maintaining margin integrity
Support customer account setup and maintain accurate records across systems
Collaborate with finance teams on payments, reconciliations, and credit control
Assist with trade finance processes (e.g. letters of credit) where required
Contribute to reporting and support wider operational or administrative projects
Build strong, long-term relationships with customers and stakeholders About You You’ll be a highly organised and proactive individual with a strong customer focus and the ability to manage multiple priorities in a fast-moving environment.
Key skills and experience include:
Experience in sales order processing or order administration (end-to-end)
Strong attention to detail and a structured, methodical approach
Excellent customer service and communication skills
Ability to multitask, prioritise, and solve problems effectively
Comfortable working both independently and as part of a team
Proficiency in Microsoft Excel (intermediate level or above)
Understanding of basic accounting principles (e.g. invoicing, reconciliations)
Experience working with ERP or order management systems Desirable:
Experience within logistics, supply chain, or freight forwarding environments
Exposure to international shipping or trade finance processes What’s on Offer
Competitive salary
Opportunity to work in a collaborative, international environment
Exposure to end-to-end operations and cross-functional teams
Career development and progression opportunities
Supportive and professional working culture
