Are you passionate about delivering excellent customer service?
Do you enjoy working in a fast‑paced environment where accuracy, teamwork, and communication really matter?
My client leading global pathology organisation, supporting healthcare providers with high‑quality diagnostic services worldwide. Due to continued growth, we are looking for a Laboratory Customer Service professional to join our busy service centre based in Central London.
About the Role
This role sits at the heart of our laboratory service operation. You’ll be the main point of contact for patients, GP surgeries, hospitals, laboratories, and internal support teams, ensuring enquiries are handled efficiently, professionally, and with care.
The work is varied and rewarding, combining inbound and outbound telephone calls, electronic communication, and essential administration throughout the day.
Salary: £28,808 per annum.
Key Responsibilities
Providing high‑quality customer support to patients and healthcare professionals
Handling both simple and complex enquiries via phone and electronic channels
Communicating clearly with laboratories, clinicians, and internal departments
Using your science background to explain information in an accessible way
Managing administration tasks accurately alongside a high volume of calls
Ensuring each interaction reflects excellent customer service standards
What We’re Looking For
A Biomedical degree graduate or equivalent which is essential
Experience working in a busy service centre or contact centre environment
Confidence handling high volumes of telephone calls alongside admin work
Excellent verbal and written English communication skills
Ability to prioritise tasks and manage workload effectively
Degree educated, ideally in a science subject (biological sciences particularly beneficial)
Comfortable working as part of a large, collaborative team (around 30 staff)
Proficient in using multiple systems and the Microsoft Office suite
Working Pattern & Location
Full‑time: 40 hours per week
Shifts between 07:00 and 23:00, Monday to Friday
Flexibility required to work:
Saturdays: 07:00–23:00
Sundays: 09:00–18:00
Bank Holidays: 09:00–17:30
Weekend and Bank Holiday shifts are paid as overtime
Hybrid working: office‑based in Central London, with weekends and Bank Holidays worked from home
Why Join Us?
Join a global leader in pathology and diagnostics
Play a vital role supporting healthcare services and patient outcomes
Hybrid working with paid overtime for unsocial hours
Supportive, professional team environment
If you enjoy helping people, thrive in a busy environment, and want to apply your science background in a customer‑focused role, we’d love to hear from you.
Apply now to join our Laboratory Customer Service team
