Sales Administrator - Export Team
Sutton in Ashfield
£27,300 - £30,000 neg (salary reviewed every 6 mths up to the current 2-year salary of £36,000)
About them:
My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family owned business with solid values and many of their workforce stay at the company for the whole of their career.
The role:
They are looking for Sales Administrator to join their Export team. The role is to provide full administrative support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors.
Key Duties:
- Accurate Order Processing
- Ensuring queries from Agents / Customers are resolved efficiently
- Processing credit & return requests
- Organising return shipments from distributors
- Confirming delivery date information and keeping Agents/Customers updated
- with backorder information
- Ensuring despatch of orders with correct documentation
- Chasing parcels with carriers
- Providing feedback on product and service/operations to Export Office Manager
- Confirming special price agreements
- Following through sales enquiries from new contacts
- Coordinating visits from agents/distributors
- Maintaining and updating orderly filing systems
Person Specification:
- High level customer service / account management experience is essential and able to Demonstrate outstanding Customer Service experience
- Highly organised, with the experience of working in a fast moving business environment.
- Have meticulous attention to detail
- Knowledge of export sales administration process & export documentation - ideal but not essential
- Enjoys working as part of a wider team
- Ability to perform under pressure and remain calm
- Work using own initiative
- IT competent
- Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines
- Able to adapt to change at short notice
- Strong communication skills both written and verbal
Other Information:
- The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this.
- The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities
