Service Dispatch Coordinator
Watford | Hybrid (3 days office / 2 days home)
£29,000 – £32,000 DOE + benefits
Permanent
Overview
We are recruiting for a Service Dispatch Coordinator to join a busy and fast-paced service operations team based in Watford.
This role is central to the coordination of field service activity, ensuring engineers are efficiently dispatched, service requests are processed within SLA timeframes, and all service administration is accurately maintained across
ServiceMax and SAP.
You will act as a key link between customers, engineers, and internal teams, ensuring high-quality service delivery and accurate system management at all times.
Key Responsibilities
Dispatch Field Service Engineers in line with SLA requirements (including urgent work orders within tight timeframes)
Manage service contracts, work orders, quotations, and invoicing via ServiceMax and SAP
Coordinate preventative maintenance schedules, installations, and reactive service calls
Process service billing including credit/debit notes and re-invoicing where required
Order and coordinate delivery of spare parts to engineers and customers
Maintain accurate and up-to-date customer and service records across CRM systems
Liaise daily with customers, engineers, sales, and technical support teams
Support service contract renewals and ensure documentation accuracy
Monitor and manage resource scheduling to optimise engineer utilisation
Ensure data integrity and compliance across all service systems
Support reporting requirements including service performance and SLA tracking Candidate Requirements
Previous experience in a Service Administration, Service Coordination, or Dispatch role
Strong working knowledge of ServiceMax and/or SAP is essential
Experience in a technical, engineering, or field service environment preferred
Strong organisational skills with the ability to manage competing priorities
Excellent communication skills (internal teams + external customers)
High attention to detail and accuracy in data and system management
Confident IT user, particularly Excel and Outlook Desirable Experience
Working within SLA-driven service environments
Exposure to field engineering scheduling or logistics coordination
Experience managing service contracts or billing processes Benefits
Hybrid working (3 days office / 2 days remote)
25 days holiday + birthday leave
Private healthcare & dental cover
Pension scheme
Supportive and collaborative team environment
Strong training and development on ServiceMax / SAP systems
Apply now or message me directly to find out more
