Customer Experience Advisor
đź“Ť Warrington, WA3
🔧 Customer-Focused Service Environment
đź’· Pay Rate: ÂŁ12.71 per hour
Tudor Employment Agency is proud to recruit a Customer Experience Advisor for a well-established and reputable business based in Warrington. This is an excellent opportunity for someone passionate about customer service, problem-solving and relationship building within a fast-paced, service-led environment.
Why Apply?
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Full-time temporary role
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Monday–Friday working pattern
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40 hours per week
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Supportive team environment
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Opportunity to develop customer service and commercial skills
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Long-term career potential within a growing business
About the Role:
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Respond professionally and efficiently to all inbound customer enquiries
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Ensure 100% customer satisfaction relating to rates, service and invoice queries
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Handle service failures in line with company performance standards
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Provide professional and timely responses to lift enquiries, minimising service failures where possible
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Communicate via multiple channels including phone calls, live chat, text messages, system cases and email, following escalation procedures
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Gather and compile information to ensure queries are handled efficiently between departments
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Provide rates and quotes, proof of collections, assist with invoice queries and general enquiries
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Conduct customer reviews and gather feedback to ensure service satisfaction
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Handle complaints and referrals from service centres, calls, website, live chat and social platforms in a professional and effective manner
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Build strong relationships with both internal and external customers
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Carry out administrative duties including logging queries, booking waste collections, sending welcome packs, customer hub registrations, user support and processing waste transfer notes
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Support the sales team by logging and assigning leads, completing contract checks, validating information and assisting with pre-qualification questionnaires
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Upsell and cross-sell products and services to support business growth
What We’re Looking For:
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Previous customer service experience
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Confident communicator across multiple platforms
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Highly organised with strong attention to detail
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Professional, customer-focused and proactive
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Ability to build positive working relationships
Working Hours:
Monday – Friday
8:00am start
Total: 40 hours per week
TeamTudor looks forward to hearing from you