About the Role
We’re looking for a highly organised and proactive individual to join our team, supporting the coordination and processing of contracts for our Key Account (Gold) customers. Working closely with Key Account Managers and Corporate Accounts teams, you’ll play a vital role in ensuring a smooth customer experience, maintaining accurate data, and helping the team deliver against key performance targets.
This is a great opportunity for someone who enjoys working in a fast-paced environment, has strong attention to detail, and takes pride in delivering excellent service.
Key Responsibilities
Manage and process new and existing sales contracts within the AMCS system, ensuring accuracy at all times
Maintain and update sales leads within the CRM system
Work closely with Key Account Managers, providing regular updates and supporting timely delivery of contracts
Ensure all data entered into company systems is accurate and aligned with internal processes
Maintain up-to-date supplier and customer information across systems
Undertake credit checks, ensuring integrity of information provided
Liaise with subcontractors to ensure bins are delivered on time for customers
Generate Waste Transfer Notes for customers outside of the annual renewal cycle
Oversee the Major Accounts inbox, ensuring queries are handled efficiently or directed to the right teams
Prepare and process documentation promptly to support customer and operational needs
Resolve invoice queries in partnership with finance teams, identifying issues and helping to prevent recurrence
Distribute inbound web and phone leads to relevant sales teams, ensuring all leads are logged in CRM
Provide general sales administration support, including logging quotes, producing Power BI reports, and assisting with new mobilisation rolloutsSkills and Experience
Previous experience in an administrative role (or similar) in a fast-paced environment
Excellent time-management and organisational skills
Confident communicator
Motivated to develop own skills and contribute to a team
Experience using CRM systems (desirable)
Knowledge of the waste industry (desirable)
We are Panda. We value waste.
We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.
Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.
At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.
We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.
We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.
And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.
Our journey depends on talented, committed people who want to make an impact.
Take the first step and join us on the journey.
Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
(DE&I Policy Statement)
