About the Role
We are seeking a proactive and customer-focused Motor Claims Handler to join a growing and dynamic insurance services organisation. This role involves managing motor claims from first notification through to settlement, delivering an efficient and high-quality claims experience for customers and stakeholders.
You will be responsible for handling both accidental damage claims and supporting high-net-worth insurer delegated authority schemes, ensuring claims are processed effectively and in line with regulatory and company standards.
Key Responsibilities
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Act as the first point of contact for customers, delivering a professional and empathetic claims service
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Handle First Notification of Loss (FNOL) via telephone and other channels
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Accurately record and assess new motor incidents
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Guide customers through the claims process, determining the most appropriate course of action
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Liaise with insurers, underwriters, repairers, engineers, recovery agents, and other third parties
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Manage the repair process through approved networks where applicable
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Assess liability and support claim progression through to resolution
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Promote in-house claims services to clients and stakeholders
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Process payments in line with delegated authority requirements
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Ensure all actions comply with relevant regulatory and industry standards
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Undertake additional duties as required to support the team and wider business
Skills & Experience Required
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Minimum 1 year of claims handling or claims processing experience
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Strong telephone manner with excellent communication and interpersonal skills
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Proactive approach to problem-solving and customer service
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High level of attention to detail and accuracy in data handling
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Confident in influencing outcomes and managing stakeholder expectations
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Knowledge of claims systems (e.g., Proclaim) is advantageous
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Understanding of regulatory frameworks and industry best practices
Benefits
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22 days holiday plus bank holidays
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Company pension scheme
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Life assurance
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Discounted company products
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Technology scheme
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Discounted gym membership
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Free eye care and flu vouchers
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Ongoing training and development opportunities
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Regular social events and fundraising activities
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Complimentary refreshments including fruit, tea, coffee, and milk
Additional Information
If you’re looking to build your career in claims within a supportive and forward-thinking organisation, we’d love to hear from you
