CareerMakers Recruitment is currently recruiting for a Customer Care Administrator on behalf of a client based in the Bolton (BL4) area.
Key Responsibilities:
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Manage inbound calls and emails in a professional and timely manner, ensuring all interactions are accurately recorded
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Handle day-to-day customer queries, service requests, and issues, escalating where necessary
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Maintain and update customer records, service agreements, and job details with a high level of accuracy
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Coordinate bookings and service updates with Operations and Transport teams, keeping customers informed of ETAs and any delays
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Arrange and manage subcontracted services, ensuring all details are correctly recorded and systems are up to date
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Monitor data accuracy across customer services, logistics, and subcontractor information, resolving errors and identifying trends
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Communicate effectively with customers, suppliers, and internal teams to ensure a consistent and high standard of service
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Follow established processes and contribute ideas for continuous improvement
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Provide customer feedback and insights to the Sales team to support retention and business growth
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Work collaboratively with colleagues and provide support during busy periods
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Maintain professionalism, confidentiality, and a positive company image at all times
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Take ownership of data quality and ensure compliance with company standards
Requirements:
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Previous experience in a recycling administration role is essential
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Strong written and verbal communication skills
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Confident using IT systems and customer service software
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Ability to process customer requests quickly while maintaining accuracy
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Excellent problem-solving skills and the ability to escalate issues appropriately
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Good telephone manner and customer service skills
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High level of attention to detail
If you have the relevant experience and are interested in this opportunity, please apply with your CV