Renault Cardiff has an exciting opportunity for a Receptionist / Dealership Host to join our friendly team on a part time basis. This is a customer facing role which involves being the first point of contact for customers either by welcoming them to the dealership or dealing with them over the phone in a polite and professional manner.
Working pattern
The working hours are Friday 8am-6pm, Saturday 8.30am-5pm with 30 minutes lunch break. This is 17 hours per week. Holiday cover for the other Receptionist will be required (advance notice given).
What you’ll be doing
Meet and greet all customers and visitors warmly and professionally, and direct them to the relevant individual/department in a helpful and welcoming manner.
Answer incoming telephone calls in line with Renault Retail Call handling standards and warm transfer customers to the relevant person / department.
Accurately direct callers to the appropriate person / department. Relaying messages and personally ensuring that the call is returned
Ensure that the reception phone is always attended during opening hours and that reception cover is arranged in advance of breaks, lunch, holiday and other absences.
Complete daily employee site attendance register and send completed form to HRM in a timely manner.
Ensure all visitors to the site are logged in the visitors’ book.
Accept delivery of small parcels and advise addressee for collection.
Create and maintain incoming call logs and walk-in customer list
What you’ll bring
Extensive previous experience working in a fast-paced receptionist / host role
Ability to provide an outstanding level of customer service
Experience in operating a telephone switchboard and a computer-based messaging system (desirable)
Ability to manage incoming and outgoing post and deliveries
Effective communication skills with a warm friendly manner
Pleasant, helpful and courteous manner
Proficiency in Microsoft Office Suite and CRM software
What’s in it for you
A salary of £11,235 pa
25 days annual leave plus Bank Holidays (pro rata)
Holiday buy / sell scheme
Pension scheme with life assurance
Subsidised car option after 3 months’ service (loan plan scheme)
Share options
Enhanced maternity and paternity leave
Gym membership discount
Cycle-to-work scheme, discounts on company products and services
Learning and development opportunities
Superb career opportunities Group-wide
Interested? Apply now
