Job Title: Customer Service Advisor
Location: Vauxhall, London
About the Role
We are seeking a dedicated and customer-focused Customer Service Advisor to join our team in Vauxhall. This role is pivotal in delivering a high-quality aftercare service to residents, ensuring a smooth and professional experience from legal completion through the two-year warranty period and beyond.
Key Responsibilities
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Act as the primary point of contact for residents, providing a professional and responsive service at all times
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Manage and coordinate all customer enquiries, defects, and service requests efficiently
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Deliver a seamless aftercare experience from legal completion through the warranty period and beyond
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Liaise with and coordinate subcontractors to ensure timely and high-quality resolution of reported issues
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Maintain clear, accurate, and timely communication with residents regarding progress and outcomes
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Support the wider Customer Service team in maintaining high standards of service delivery
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Monitor and track defects and service requests to ensure they are resolved within agreed timeframes
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Uphold company standards of excellence and continuously strive to improve customer satisfaction
About You
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Proven experience in a customer service or aftercare role, ideally within housing, construction, or property
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Excellent communication and interpersonal skills
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Strong organisational skills with the ability to manage multiple tasks and priorities
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A proactive and problem-solving approach
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Ability to work both independently and as part of a team
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High attention to detail and commitment to delivering quality service
What We Offer
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Competitive salary and benefits package
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Supportive team environment
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Opportunities for professional development and growth
