Thorn Baker Industrial Recruitment are currently recruiting for a number of Customer Service Advisors to work for a successful client of ours in the Heanor area of Derbyshire.
About the role:
Do you have a solid background in the automotive industry and enjoy helping others with technical advice? We have an exciting opportunity for an experienced automotive professional to join our client as a Customer Sales Advisor.
Highlights and Benefits:
£30,000 per annum
Monday - Friday 9:00am - 17:30pm
32 days holiday per year (including bank holidays).
Access to a fully equipped company gym
Full on-the-job training, with continuous development throughout your career
Excellent long-term career progression
Free takeaway meal every Friday
Monthly sales bonus.
Role & Responsibilities:
Handling inbound and outbound calls with customers and trade partners.
Advising customers on suitable parts, services, and solutions.
Identifying opportunities to upsell products and services.
Managing live chat and online enquiries.
Creating invoices, proformas, credit notes, and courier labels.
Maintaining accurate customer and order records.
Acting as the link between customers and our internal technical teams to resolve issues quickly.
What we're looking for:
Experience in the automotive industry (parts sales, service desk, or workshop background ideal).
A strong understanding of vehicle components, systems, and fault symptoms.
Proven ability to communicate technical information clearly to customers.
Experience in customer-facing or telephone-based roles preferred
How to Apply:
Apply now with your CV! Successful candidates can typically expect to start within a week.
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