Job Description: Support Assistant
Responsible To: Service Manager/Team Leader or other Manager as designated by the company
Short Description: The Support Assistant is responsible for delivering Service User centred support in accordance with management direction and in compliance with company processes and procedures.
Summary of Benefits:
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Competitive hourly rate depending on experience
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28 days annual leave (pro rata for part time hours)
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Full time and part time shifts available
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Company Pension Scheme
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Mileage paid for business use
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Car business insurance paid
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Enhanced Adult Workforce DBS paid
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Paid training – mandatory and care certificates
Specific Duties: The Support Assistant will be specifically responsible for:
- Supporting the Manager, Team Leader and Senior Staff in day to day operations of supported housing unit(s).
- Maximisation of SU interests by liaising with internal and external stakeholders; and
implementation of each SUs support plan.
- Safeguarding the rights and dignity of each SU.
- Fostering of a positive environment in which SUs are actively engaged.
- Conducting daily assessment of SUs mental and physical state; updating associated records and informing management.
- Supporting SUs to build their confidence, self esteem and their ability to manage their mental health symptoms.
- Personal delivery of physical and mental support to SUs.
- Promoting SUs health and assist in their accurate medication.
- Promoting SUs hygiene and personal presentation.
- Supporting SUs with developing social skills and future independent living.
- Supporting SUs with their daily living skills and domestic chores.
- Supporting SUs with scheduling and attending appointments and day time activities.
- Supporting SUs to use public transport.
- Encouraging and motivating SUs into employment, voluntary work and/or education.
- Maintaining the cleanliness, quality, security and safety of each home and individual service user accommodation.
- Accurate and timely update of SUs and house records.
- Conducting regular two-way communication with SUs and management.
- Key Work with designated SUs; and delivery of specific support as outlined in their support plans.
- Successfully achieving the individual objectives set by the company.
- Enhancing current operations through continuous improvement.
Generic Duties: In addition to specific responsibilities, the SA will also be responsible for ensuring:
- The maintenance of confidentiality of all information unless otherwise permitted by
management.
- Full compliance with company’s vision, values, policies and procedures.
- Compliance with legislation and GSCC Code of Conduct as reflected in company procedures.
- Undergo training and professional development as directed by the company.
- Work in a manner that promotes team work and a collegial environment.
- Active and positive promotion of the company’s image and brand.
- Other duties that may be assigned by management.
Qualifications: The following qualification, skills and experience are desirable for this role:
- Preference for QCF Level 2 or equivalent in Health and Social Care with a minimum of two years experience of care-working within a supported living environment.
- Strong living skills that can be transferred to service users i.e. all daily living skills etc.
- Competence in the use of Microsoft Office and Internet applications.
- Strong English spoken, listening and written communication skills.
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Full driving licence desirable and use of own car to transport Service Users.
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All staff are required to respect the confidentiality of all matters that they might learn in the course of their employment.
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All staff are expected to respect the requirements under the Data Protection Act 1998.
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All staff must ensure that they are aware of their responsibilities under the Health and Safety at Work Act 1974
