Sales Administrator Role who thrives in a technical sales environement within a spare parts and packaging machinery business, with strong French and English lanuage skills. Operations, Customer Enquiries, Quotation Prep, Order Processing, Export Documentation e.t.c.
Key Responsibilities
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Manage daily customer enquiries, primarily from the UK and France, via phone and email
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Support the sales team by preparing accurate quotations for spare parts, service visits, and maintenance packages
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Process customer orders, ensuring accuracy in pricing, lead times, and part identification
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Liaise with the supply chain team to confirm product availability, pricing, and delivery schedules
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Coordinate the dispatch of goods, including preparation of basic export documentation for EU and international shipments
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Maintain up-to-date customer records, order histories, and CRM data
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Assist the service department with scheduling, parts allocation, and follow-up communication
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Provide aftersales support, including order updates, tracking details, and issue resolution
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Collaborate closely with internal teams to ensure efficient workflows and a high level of customer satisfaction
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Support general administrative functions within the sales office
Skills & Experience Required
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Fluency in both English and French (written and spoken)
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Previous experience in a busy sales office, ideally within spare parts, engineering, machinery, or technical products
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Strong knowledge of quotation preparation, order processing, and customer service practices
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Familiarity with basic export procedures, including commercial invoices, packing lists, and Incoterms
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Excellent communication skills with a confident and professional telephone manner
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Strong attention to detail and the ability to manage multiple priorities effectively
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Proficient IT skills, including experience with CRM systems, Microsoft Office, and email platforms
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A proactive, organised, and customer-focused mindset
