People Services Administrator Apprentice
Location: HQ Didsbury - Manchester
Salary: £20334 - April pay award pending
Closing date: 30th April 2026
Shortlist date: 1st May 2026
Interview date: Assessment Day: Late May/ Final stage interview: June
You will provide an effective and efficient administrative service to the People team and all Great Places Colleagues.
What you’ll be doing as an Apprentice at Great Places…
Act as the first point of contact for all People queries, delivering timely, accurate resolutions and a consistently high standard of customer service.
Monitor and manage colleague requests through the in‑house ticketing system and shared mailbox, ensuring queries are prioritised and responded to efficiently.
Administer HR documentation including contracts, offer paperwork, employment change letters and declarations of interest, using the HR system where appropriate.
Process new starters by inputting information from the recruitment system into Cascade, managing returned paperwork, and completing onboarding tasks such as references and digital right‑to‑work checks.
Process DBS applications via the Experian online system and manage all associated onboarding and compliance requirements.
Administer leaver processes and maintain accurate, compliant HR systems and records in line with policy and legislation.
Support payroll and benefits administration, including collating monthly payroll documentation (new starters, leavers, changes) and managing benefits such as WPA, The Marketplace and annual leave purchases.
Use key HR systems (Cascade, The Marketplace, Expenses+, Experian) effectively and process People Team invoices, including raising purchase orders.
What We are looking for…
Professionalism and value led with integrity, inclusivity, and respect for diversity
A collaborator who brings a positive, helpful attitude
To always maintain confidentiality
You will be required to attend a number of face-to-face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day-to-day aspects
Ability to prioritise and time-manage own workload
Ability to complete tasks in an accurate and timely manner
What you’ll need….
Curious, can-do attitude and a desire to make a difference
Commitment to completing your apprenticeship and engaging with the Growing Greatness development programme
Excellent written and verbal communication skills
Keen eye for detail and good organisational skills
GCSEs (or equivalent) in English and Maths at Grade C/4 or above would be beneficial
Comfortable using Microsoft Office tools (Outlook, Word, Excel)
Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time
Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy
How we support you and your career at Great Places
A fully accredited apprenticeship/ qualification plus additional short qualifications to aid in your development
Full equipment to help you perform best at your role
Dedicated time each week for studying and learning
Mentorship and line management from senior professionals
A warm, inclusive team where your ideas and growth matter
Opportunities to shadow across the business and contribute to the social housing sector
Access to our Growing Greatness talent programme including workshops, networks, and development activities
Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress
