Administrator (Engineering / Operations)
From £26,436.80 + Holiday +Pension
Liskeard
Are you an Administrator from an Engineering background looking for the next step in your career with a family run, independent company, who are well known for the products & services they provide to their loyal customers across the globe?
Are you looking for a fast paced, varied & interesting position with a company who are passionate about delivering an exceptional service & who are highly regarded for their eco-friendly signature products lines?
This company have grown steadily since their founding and have ambitious plans moving forwards. As well as producing their own Tea & Coffee, they also sell, service and maintain a broad range equipment.
Due to an internal promotion, they are now looking for an Engineering Operations Administrator to join their workshop team.
In this role you will be at the heart of engineering operations. This is a varied and fast-paced role that combines administration, customer service, and technical coordination. You will be responsible for ensuring engineers are efficiently scheduled, supported, and equipped to deliver an excellent service to valved customers.
This is a fantastic opportunity to join a well-established, dynamic & continually expanding company, with a well-known brand who truly value the environment & sustainability & who are passionate about developing & promoting their staff from within.
The role
Acting as the first point of contact for customer breakdown calls
Managing and coordinating engineers' diaries to maximise efficiency
Liaising daily with engineers regarding job progress and updates
Organising and allocating jobs to the engineering team
Scheduling installations & routine maintenance and servicing of machines
Overseeing rental agreements, ensuring installations are completed and payments are up to date
Managing stock levels, ordering parts, and maintaining inventory accuracy
Following up with new customers after installation to gather feedback and improve the customer experience
Providing holiday and absence cover for Out of Hours phone support as requiredThe person
Experienced Administrator from an Engineering background
Highly organised with excellent attention to detail
Strong communication skills, confident on the phone & happy working cross-functionally with multiple teams
Able to multitask and prioritise in a busy environment
Proactive and solutions-focused mindset
Good IT skills and experience with scheduling or CRM systems (preferred)
To apply for this role or to be considered for further roles, please click "Apply Now" or contact Sarah Hibberd at Rise Technical Recruitment.
Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.
We are an equal opportunities company and welcome applications from all suitable candidates
