We are recruiting on behalf of our Hereford based client for a Customer Experience Executive.
Working Hours:
8.00am - 4.30pm - Monday to Friday.
Salary Range:
£32,000 DOE (plus up to £500 monthly bonus, based on performance/targets & quarterly company discretionary bonus)
Job Description:
This position involves delivering a 5* customer service to all customers at every contact point. The role will also include increasing revenue for the business through quotation, upselling/cross selling, quotation conversion & sales through service.
Main duties and responsibilities:
Process customer orders via phone/email/website in an accurate and timely manner to maintain the companies exceptional response times.
Resolving and finding solutions to customer issues/concerns within time constraints.
Liaising with couriers and hauliers to meet/exceed customer delivery expectations.
Working alongside the business development team to help with customer follow ups, regular service checks and winning new business.
Account management of smaller accounts to include pricing, service checks, upselling and product knowledge.
Achieve a daily high level of data entry/order entry accuracy.
Working close with the purchasing team to monitor stock levels/lead times on bespoke products.
Essential Experience & Skills
Previous experience in a customer service role is a must.
Ability to build relationships/repour with customers.
Previous use of CRM systems.
KPI driven.
Desired Experience & Skills
Experience in telesales/internal sales.
Use of Front (customer operations platform).
Understanding of Margin % within sales.
Experience with courier/haulage portals.
This position is office based and remote working is not considered at this time for the purpose of the business needs.
Benefits:
-
Discounted or free food.
-
Free onsite parking.
Please apply with your CV
