Customer Service Advisor
Inverness
£27K plus overtime
Role:
To work as part of a team working a flexible shift pattern to include weekend work averaging 40 hours per week.
This is an exciting customer facing role, looking after retail customers, and becoming an integral member of a highly motivated and friendly team.
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Provide excellent customer service for both internal and external customers. Ensure customer expectations are managed proactively.
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Complete standard processes efficiently.
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Deal with customers face to face to deliver good service and develop repeat business.
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Investigate customer problems, queries, escalating as appropriate and take actions to achieve a successful outcome.
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Undertake quality controls to ensure all cars are up to standard or take appropriate action to address.
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Complete daily administrative work as required, both accurately and on a timely basis.
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Maintain a safe clean working environment in line with health and safety requirements.
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Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.
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Provide accurate information to customers.
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Qualify potential customers and manage risk.
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Contribute to an ongoing positive team environment.
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Undertake additional work as required to meet and exceed the expectations of the customers.
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Competent with Excel and Word.
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Willingness to work flexibly to meet business and customer needs promptly and effectively.
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Attention to detail.
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A calm and analytical approach to problem solving.
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Excellent communication, and interpersonal skills with the ability to work effectively with people at all levels of the organisation.
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Ability to quickly identify and prioritise issues, create solutions and meet deadlines.
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Ability to work under pressure.
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Ability to build strong relationships with internal teams and external customers
