Technology and Data Support Administrator
Stowmarket
37.5hours a week
£30,000-£40,000pa DOE
We are looking for a proactive problem solver with a passion for IT and data, and strong analytical skills. You will be responsible for providing first-line IT support to colleagues onsite.
Excellent communication skills are essential, along with the ability to manage workloads effectively and remain responsive.
Key Responsibilities
Provide first-line IT support, resolving hardware, software, and networking issues.
Liaise with external IT support partners, helping to streamline processes and reduce external reliance over time.
Collect, prepare, and analyse data to support leadership decision-making.
Build and maintain dashboards and reports using Power BI.
Support ongoing improvements to systems, processes, and data workflows.
Maintain documentation for IT systems, processes, and data sources.
Assist in onboarding and supporting staff with IT tools and systems.
Who We’re Looking For
Analytical mindset with proven experience using Power BI- desirable.
Adaptable and able to thrive in a fast-paced, evolving environment.
Excellent communicator with the ability to work well across teams and levels.
Confident, positive, and eager to learn.
Able to explain technical issues in a user-friendly way.
Familiarity with IT support tools such as ticketing systems and remote support platforms.
Role Requirements
Proven experience providing IT support within a business environment.
Strong working knowledge of Power BI, Excel, and/or other visualisation tools.
Experience collaborating with external IT providers.
Understanding of IT infrastructure, networking, troubleshooting, and hardware/software support
