Customer Services Executive (Remote working)
(Remote working. Hours of work 1 pm – 10 pm Monday – Friday)
Salary range £28,000 - £30,000 per annum
Our client is seeking a reliable and detail-oriented candidate to support their customers across the USA and Canada.
Working hours will be approx 1pm - 10pm, weekdays only.
Job Overview
Handling customer enquiries, processing orders, and managing shipping and delivery through to completion.
Initial training will be in their Corby office before transitioning to a fully remote role.
Responsibilities
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Provide professional customer service via email and phone
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Manage and resolve customer enquiries, including small technical questions
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Accurately process customer orders and update internal systems
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Coordinate order picking, packing, and dispatch with the US warehouse
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Track shipments and resolve issues such as delays, lost items, or delivery discrepancies
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Follow strict internal procedures and maintain accurate records
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Communicate clearly with customers, couriers, and internal teams
Requirements
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Strong customer service experience
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Excellent written communication and email etiquette
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High attention to detail and accuracy
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Proficient in Microsoft Excel (sorting, filtering, formulas, lookups)
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Ability to follow structured processes and work independently
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Strong problem-solving skills, especially in logistics or delivery issues
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Experience with NetSuite (ERP) is an advantage
Qualities we value
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Reliable and highly organised
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Customer-focused with a proactive attitude
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Clear communicator and strong team player
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Able to take ownership and follow tasks through to completion
Benefits:
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Company pension
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Remote working
