Property Services Assistant
Location: Head Office, Hemel Hempstead
Salary: £34,107 per annum
Hours: 35 hours per week
Contract: Permanent, Full-time
About Us
Hightown Housing Association is a charitable organisation providing affordable homes and support services across Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. With over 9,000 homes and more than 1,100 staff, our mission is simple: to build homes and support people.
We are looking for a proactive and detail-focused Property Services Assistant to join our busy Property Services team based at our Hemel Hempstead head office.
The Role
As a Property Services Assistant, you will play a key part in supporting the effective management and maintenance of our housing stock. Your work will help ensure our properties remain safe, well-maintained and compliant-ultimately contributing to a high-quality service for our customers.
Key responsibilities include:
Providing administrative support to the Property Services Team, including booking appointments, scanning, invoicing and sending standard letters.
Updating internal databases
Assisting with Fire Risk Assessment processes
Liaising with contractors, residents and colleagues to coordinate access and ensure smooth running of service contracts.
Administering the caretaking ticketing system and ordering supplies.
Gathering stock condition and property data, ensuring accurate data entry and updates.
Supporting EV charging management across sites including tariffs, usage data and tenant liaison.
Producing accurate site maps using interactive systems to support sustainability reporting and grounds maintenance planning.
Assisting with SARs, disclosure documents and disrepair claim information collation.About You
We are looking for someone who is organised, confident working independently and comfortable liaising with a variety of people.
You will need:
Good numerical, verbal and written communication skills.
Strong IT skills, including Excel and Word, and ability to learn new systems quickly.
A good understanding of housing construction.
Experience maintaining accurate records.
The ability to work independently and show excellent attention to detail.
A commitment to equality, customer care, and Hightown’s values.
A full driving licence and access to a car.Benefits
At Hightown, we value our staff and offer a comprehensive benefits package, including:
33 days annual leave, rising to 35 with service
Annual performance bonus
Monthly attendance bonus
Annual salary and cost-of-living review
Workplace pension and life assurance (3× salary)
Employee wellbeing support, aligned with the Five Ways to Wellbeing
Refer-a-friend bonus (£130)
Employee assistance helpline
Blue Light Card
If you’re motivated, organised and ready to make a meaningful impact, we would love to hear from you.
We will be reviewing and interviewing candidates on an ongoing basis, so we encourage you to apply early to avoid missing out.
Hightown is an Equal Opportunities & Disability Confident Employer
