The role
An administrator for the residential sales team in our Newbury office, the candidate will be a team player with excellent organisational and communication skills, both verbal and written. They will demonstrate the ability to work under pressure, a willingness to learn and an excellent telephone manner.
The candidate will have previous experience of working in a fast paced environment and be able to provide a high level of service to clients. Self-motivated with the ability to demonstrate reliability and flexibility is essential, as well as being comfortable and capable of working as part of a team. This is a full-time role which involves supporting the sales team and includes day-to-day contact with our clients and potential buyers, and booking viewings.
Responsibilities
Management and anti-money laundering processes as required by the Group, liaising with the internal on-boarding and compliance teams where necessary.
Preparation of property brochures
Management of the invoicing process for the team.
Registration of new buyers
Keeping window cards/brochure displays/office systems up-to-date
Liaising with potential buyers and arranging viewings/managing diaries
Maintaining client files and the Residential client database
Assist with invoicing and debt collection ensuring that invoices are paid in a timely manner and debt is kept to a minimum.
Where required establish and maintain trusted relationships with our clients to facilitate and accelerate the on-boarding processes.
Implement strategies for continuous improvement of business processes and increased efficiency
Any other ad-hoc administrative duties as required by the team.
Person specification
Qualifications/Key Skills
GCSE level education (or equivalent standard), which will include English and Mathematics qualifications.
Experience
Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
Demonstrable experience of supporting a team of professional fee earners.
Excellent IT skills (Word, Excel, MS Outlook) and experience of using KYC systems or similar.
A strong communicator, both verbally and in writing with experience of customer service.
Ability to establish and maintain effective working relationships with colleagues at all levels
Punctual and flexible in relation to working hours and duties
Prior experience of interpreting policies and procedures associated with AML regulations.
Experience of undertaking client due diligence, including completing independent searches and sanction checks.
Takes a proactive approach to administration, ensuring that where possible, efficiencies in processes are made.
Maintains a positive attitude towards routine tasks.
Accurate and exceptional attention to detail.
Understands and appreciates the importance of using discretion when dealing with sensitive information.
An interest in working real estate/estate agency environment.
We are proud to offer award-winning benefits to support and reward our employees:
Heath & Leisure: Health Cash Plan, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
Financial: Pension, life assurance at 8 x basic salary, group income protection, long term disability insurance, interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company's Bonus Scheme, share incentive plan, financial and mortgage advice Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
