The Customer Service Advisor role within the not-for-profit industry involves assisting with customer queries and ensuring a high standard of service delivery. This temporary position offers an opportunity to contribute to a meaningful cause while honing your customer service skills.
Client Details
This is a not-for-profit organisation that focuses on creating a positive impact in its field. It is a medium-sized organisation known for its commitment to excellence and providing quality service to its stakeholders.
Description
Respond to customer enquiries via phone, email, and other communication channels promptly and professionally.
Provide accurate information and solutions to customer concerns in line with company policies.
Maintain and update customer records in the internal database.
Collaborate with internal teams to resolve customer issues effectively.
Identify opportunities to improve customer satisfaction and report feedback to the relevant team.
Handle complaints in a calm, empathetic, and solution-focused manner.
Ensure compliance with data protection and confidentiality regulations during all interactions.
Support the wider team with administrative duties as required.Profile
A successful Customer Service Advisor should have:
Strong communication skills, both verbal and written.
Proven ability to handle customer queries with professionalism and efficiency.
Familiarity with using customer relationship management (CRM) software.
An organised approach to managing tasks and prioritising workloads.
A customer-focused attitude with a commitment to delivering high-quality service.Job Offer
Competitive hourly rate.
Long term temp role.
Weekly pay.
A supportive and collaborative working environment
