Dynamics 365 CRM Lead Developer - CheltenhamJob Type: Full timeIn a Nutshell…We have a fantastic opportunity for a Dynamics 365 CRM Lead Developer to join our team within Vistry Services, at our Cheltenham office. As our Dynamics 365 CRM Lead Developer, you will lead the day-to-day administration, enhancement, and optimisation of Microsoft Dynamics 365 Customer Engagement across the organisation. You will lead and manage internal and external resources to ensure the platform remains stable, efficient, and aligned with business needs, while managing change requests, system updates, integrations, and user support. The key performance indicators for this position are: System uptime and stabilityTimely delivery of change requests and enhancementsUser satisfaction and reduced support backlogManage deployment of updates, patches, and integrationsCompliance with governance, security, and data quality standardsDay to day management of internal developer and any contractors.We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.Let’s cut to the chase, what’s in it for you…Competitive basic salary and annual bonusCompany car, car allowance or travel allowanceSalary sacrifice car scheme available to all employeesUp to 39 days annual leave plus bank holidays2 Volunteering days per annumPrivate medical insurance, with employee paid coverEnhanced maternity, paternity and adoption leaveCompetitive pension scheme through salary sacrificeLife assurance at 4 x your annual salaryShare save and share incentive schemesChristmas company shutdownEmployee rewards portal with many more benefits…In return, what we would like from you…Behave in line with our company values – Integrity, Caring and QualityRelevant Microsoft certifications (e.g. Dynamics 365, Power Platform)Proven experience administering and developing Dynamics 365 environmentsStrong understanding of Dynamics 365 modules (sales and service), workflows, Power Automate, and integrationsExcellent communication, problem-solving, and stakeholder management skillsOccasional travel to other sites as requiredDesirable…Degree in IT, Computer Science or related fieldExperience in large-scale digital transformation programmesKnowledge of Azure Services, Dataverse APIs, or DevOps pipelinesExperience leading small teams or vendorsFull UK driving licenceMore about the Dynamics 365 CRM Lead Developer role…System uptime and stabilityTimely delivery of change requests and enhancementsUser satisfaction and reduced support backlogManage deployment of updates, patches, and integrationsCompliance with governance, security, and data quality standardsDay to day management of internal developer and any contractorsManage the day-to-day performance, maintenance, and configuration of Dynamics 365 applications.Act as technical owner for Dynamics 365, ensuring stability, security, and adherence to best practices.Review, prioritise, and implement change requests in collaboration with business stakeholders.Develop and maintain customisations, workflows, automations, dashboards, and integrations.Partner with internal teams and third party providers to deliver enhancements and resolve issues.Keep key stakeholders informed on progress and issues.Oversee release management, including testing, deployment, and documentation of updates.Provide second and third line support to users, resolving complex issues and ensuring knowledge sharing.Maintain system governance, data accuracy, and compliance with organisational policies.Proactively identify opportunities to improve processes and maximise Dynamics 365 capabilities.Train users, create documentation, and support adoption of new features.Finally, let’s tell you a bit more about us…We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-WS1
