Post: Online Shop Administrator
Department: Finance Team
Reports To: Financial Controller
Pauline Quirke Academy of Performing Arts (PQA) is a UK-wide network of performing arts academies providing outstanding extracurricular training for students aged 4–18. Through high-quality tuition in Comedy & Drama, Musical Theatre and Film & Television, PQA empowers young people to build confidence, creativity and life skills in a safe and inclusive environment.
The purpose of this office-based role is to fully manage the running of the online shop, maintaining controls regarding order fulfilment, stock management and department reporting.
Key Responsibilities
Working independently, you will:
Process orders from the online store selling PQA merchandise.
Pick and pack fulfilment of orders.
Management of stock, including:
- Monitoring individual product stock levels and estimating future sales.
- Re-ordering low stock.
- Process returns and adjust stock counts.
- Periodic stock takes.
Monitoring the shop email inbox and respond to customer queries.
Update product lines on stock management system and website content.
Maintain control of all company postage and use of franking machine.
Create weekly and monthly activity reports.
Reconcile stock movements to monthly finances.
Other ad-hoc processes as required.
Person Specification
Essential Experience & Skills
Previous experience in shop administration or e-commerce is highly desirable.
Strong skills in Microsoft Office Suite, especially Excel.
Attention to detail and accuracy in financial data management.
Excellent communication skills.
Personal Attributes
Curious nature with reconciliatory problem-solving skills.
Adaptable and able to independently prioritise.
Location: Loudwater, High Wycombe (Head Office). (The role is fully based at this location.)
Holiday: 20 days holiday (pro rata) + 3 days holiday at Christmas (and bank holidays pro rata)
Hours: Based on a 24-hour week (days to be agreed, but Tuesday is mandatory)
Benefits include:
Onsite free parking
Birthday bonus day off
Breakfast and refreshments available
Employee Assistance Programme
After probation has been passed (usually 6 months):
Gym membership contribution
Cycle to work scheme
Private healthcare cover
Life insurance
