Main Duties & Responsibilities
To provide a comprehensive front-line service, dealing with both customers and suppliers. Dealing with queries in a responsive, sensitive and professional manner to ensure the best possible service is provided, and the company is represented positively.
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Perform administrative functions, including filing and housekeeping
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Capable of understanding and processing information through various office applications and processes
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Good oral and written communication skills with a high level of numeracy
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Answering calls promptly and resolving routine customer enquiries
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Processing orders in a timely and accurate manner
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Processing quality complaints and credits in line with the business processes
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Organise and manage goods inwards and outwards, organising transport
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Build a strong relationship with the factory production team
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Effective team member with good interpersonal skills
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Able to manage multiple tasks and meet targets
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Able to work using initiative and without constant supervision
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Develop strong professional relationships with customer KPI’s
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Deliver against business targets and individual KPI’s
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Your job title does not limit your duties, and the Company may require you from time to time to undertake any other duties within your capability.
Other Requirements
Hours: Monday to Thursday 9am – 5pm and Friday – 9am – 4.45pm
Salary: £26,000 - £30,000 per annum depending on experience
