Anderson Knight is recruiting a Legal Relay Administrator on behalf of our client based in Glasgow. This is a 3-month fixed-term opportunity within the Compliance Team, supporting the handling and administration of complaints relating to motor finance agreements.
Reporting to the Legal Relay Manager, this role plays an important part in receiving and managing complaints from Claims Management Companies (CMCs), solicitors, and customers, ensuring all cases are accurately logged and processed in line with internal procedures and FCA regulatory guidelines.
This position offers the opportunity to work closely with the Legal Relay Analysts and gain exposure to complaints investigation processes, with full training and support provided.
Salary: £23,000
Hours: 35 hours per week, Monday – Friday, 9am – 5pm
Key Responsibilities
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Accurately log and manage CMC and customer commission complaints in line with company procedures and regulatory requirements.
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Proactively manage shared team inboxes, ensuring all incoming queries and complaints are logged or directed to the appropriate team in accordance with FCA guidelines.
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Provide a professional and efficient service to both internal and external stakeholders, helping to maintain strong working relationships.
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Contact customers and third parties via telephone and email to obtain additional information when required.
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Support Legal Relay Analysts with administrative tasks related to complaint investigations and responses.
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Provide assistance to the wider Compliance Team where required.
Skills & Experience
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Secondary level education.
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Strong attention to detail with good numeracy and analytical skills.
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Proficiency in Microsoft Office, including Word and Excel.
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Excellent written and verbal communication skills.
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Strong interpersonal skills with the ability to build positive working relationships.
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Experience managing customer enquiries via telephone and email is desirable.
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Previous experience within financial services would be beneficial but is not essential.
Personal Attributes
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Positive and proactive approach to work.
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Flexible and adaptable with the ability to manage multiple tasks.
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Strong attention to detail.
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Open and collaborative team player with a focus on continuous improvement.
If you’re interested in this opportunity, please submit your CV in confidence
