Team Administrator, Office Based

CV-Library • Wigan, Greater Manchester • 4h ago

As a Public Sector Team Administrator, you will support the Public Sector Department so they can perform their duties in the most efficient way. You must have a keen eye for detail and be able to recall & retain information.

Operational & Administrative Duties:

Adhere to all prescribed departmental procedures at all times.
Manage workload effectively, prioritising tasks in line with departmental needs and case deadlines.
Perform a wide range of administrative tasks to support Case Managers, ensuring accuracy and compliance with internal processes.
Travel to the archives in Manchester

Report Production & Case Documentation:

Produce correspondence and documentation for Case Managers to review and sign off.
Create digital reports by:
- Translating working family trees and supporting documents (birth, marriage, death certificates) into the dedicated software system.
- Ensuring all data is accurate, complete, and presented in an interactive format for solicitors and other clients.
- Updating the in‑house case management system and notifying the relevant Case Manager.
Compile interim and final reports, including:
- Hand‑drawn and computerised family trees
- Covering letters
- Mailing lists
- Copies of supporting certificates and agreements
- Ensuring all updates are recorded in the case management system and communicated to the Case Manager.
Produce accurate reports for Solicitors and Local Authorities in the prescribed format and in accordance with internal procedures, ensuring all updates are logged appropriately.
Assist the Reception team with incoming calls when needed
General Admin tasks including supporting the daily postal duties including using the franking machine.

Certificate Ordering & Ancillary Services:

Order certificates from the General Register Office (GRO) or local register offices, updating the case management system and Case Manager accordingly.
Assist with ancillary services such as divorce searches, probate searches, and will searches, including:
- Making payments
- Tracking progress
- Recording updates in the case management system
Complete DWP search requests, including payment processing and tracking, ensuring all updates are recorded and communicated.

Communication & Case Progression:

Provide timely and professional updates to Solicitors, Councils, and Beneficiaries on behalf of Case Managers.
Respond to correspondence promptly and provide regular updates as required by the department.
Record findings accurately in the prescribed format, including updates to family trees where necessary.

The ideal candidate will have/be:

Educated to A Level Standard.
Ultra-organised and possess strong communication skills including a good telephone manner.
Basic knowledge of Microsoft systems
Able to manage large workloads working to tight deadlines.
An exemplary sickness & punctuality record
A proven team player.