Housing Team Leader (Temporary – Approx. 6 Months)
Location: Nottinghamshire
Start: ASAP
Contract: Interim / Temporary
Hours: Full-time - Officer Based
We are seeking an experienced and proactive Housing Team Leader to support the Housing Manager with a variety of service-improvement projects and the day‑to‑day coordination of the Housing Team. This is an excellent interim opportunity for a confident housing professional who can quickly provide operational stability, drive performance, and help deliver high-quality landlord services.
About the Client
Our client is a respected Nottinghamshire housing provider delivering essential tenancy and neighbourhood services to residents across the region. They are committed to creating safe, well-maintained communities and supporting tenants to sustain successful, long-term tenancies.
Key Responsibilities
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Support the Housing Manager with operational and strategic projects to enhance overall service performance.
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Assist in the day‑to‑day leadership and coordination of the Housing Team, ensuring workloads are balanced and service standards consistently met.
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Provide professional guidance and oversight to staff managing tenancy cases, ensuring a customer‑focused and consistent approach.
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Support key housing management activities, including voids, allocations and tenancy sustainment, to minimise rent loss and improve turnaround times.
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Ensure tenants receive clear, compassionate and timely communication across all channels, including home visits, telephone and written correspondence.
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Promote financial inclusion by ensuring tenants are signposted to income, welfare and tenancy‑support services.
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Maintain compliance with relevant housing legislation, regulatory frameworks and internal policies.
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Assist in managing complex cases including safeguarding, ASB, tenancy breaches and other high‑risk areas.
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Build strong working relationships with internal departments and external partners to support effective multi‑agency working.
The Ideal Candidate
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Strong technical knowledge and hands‑on experience in tenancy and neighbourhood management within social housing.
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Experience supporting, coordinating or supervising Housing Officers, with the ability to motivate and guide staff.
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Understanding of performance management, customer service standards and using data to drive improvements.
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Confident working collaboratively with partner agencies and multi‑agency networks.
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Solid knowledge of housing legislation, regulation and compliance requirements.
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Experience handling complex tenancy, ASB and safeguarding matters within a social housing context.
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A proactive, organised and solution‑focused approach, with the ability to balance operational needs and project-based work
