Red Recruitment are recruiting a Customer Care Advisor in Banbury for our client. You must be native German speaking and passionate about delivering exceptional customer service.
Pay: From £13.46 per hour
Job Description:
Job Title: Bilingual Customer Care Advisor (Native German Speaking)
Location: Office Based - Banbury
Salary: £13.46 per Hour
Hours: Full Time
Role Overview
As a German-speaking Customer Care Advisor, you will be responsible for delivering exceptional support to customers across the DACH region. You will manage enquiries via phone, email and digital channels, ensuring every interaction reflects professionalism, care and brand excellence.
This role requires fluency in German and English, strong communication skills, and a genuine interest in skincare and beauty.
Key Responsibilities of a Customer Care Advisor
Respond to customer enquiries in German and English via phone, email and live chat
Provide product guidance and usage support with confidence and accuracy
Handle order processing, returns and delivery queries
Resolve complaints efficiently and empathetically
Maintain accurate customer records within CRM systems
Meet and exceed service level agreements and quality standards
Support campaign growth by identifying customer needs and opportunities
Work collaboratively with internal teams to ensure seamless service deliverySkills & Experience Required
Fluent in German (written and spoken)
Strong English communication skills
Previous customer service experience (contact centre experience desirable)
Interest in skincare, beauty or wellness
Professional and confident telephone manner
Strong written communication skills with excellent attention to detail
Ability to work in a structured, fast-paced environment
Positive attitude and team-focused approachDesirable
Experience supporting international customers
Experience within e-commerce or retail campaigns
Beauty or skincare knowledgeIf you are interested in the role please email (url removed) or call (phone number removed)
