Microsoft Specialist (Teams & Copilot)
Role Type: Contract
Length: 4 weeks
Location: Remote
Rate: Competitive (Inside IR35)
Our client is seeking an experienced Microsoft Specialist to support their modern workplace and customer service transformation initiatives. You'll play a key role in shaping their Microsoft Teams, Copilot, and Dynamics 365 environment, ensuring seamless communication, automation, and user experience enhancements.
Responsibilities:
Serve as SME for Microsoft Teams and Microsoft Copilot, delivering best practice guidance and solution design.
Configure and optimise Copilot Studio, including Voicebox routing and conversational workflows.
Support and maintain Session Border Controllers (SBCs) for secure and reliable voice services.
Enhance integrations between Dynamics 365 and our Customer Service Centre.
Collaborate with cross‑functional teams to develop and roll out new features and automations.
Provide 3rd line support and drive continuous improvement.
Stay current with Microsoft's evolving road map and align solutions with future capabilities.Key Skills & Experience:
Strong hands on background in Microsoft Teams admin and voice capabilities.
Deep knowledge of Copilot and Copilot Studio (routing, configuration, Voicebox).
Experience configuring and supporting SBCs across major vendors.
Working understanding of Dynamics 365, particularly in CSC environments.
Ability to convert business requirements into clear technical solutions.
Excellent troubleshooting skills and a proactive, solution-focused approach.
Microsoft certifications are beneficial but not essential.If this sounds like the role for you, please provide an up-to-date CV for consideration and apply NOW
